FAQ
Frequently Asked Questions (FAQ)
Welcome to the Decal Chimp FAQ page. Here you'll find answers to common questions about our products, services, and policies. If you need further assistance, feel free to contact us.
1. What products does Decal Chimp sell?
We specialize in high-quality wall decals, wallpaper, and other wall decorations to transform your home or office space.
2. Are your wall decals easy to apply?
Yes, our wall decals are designed for easy application and removal. Instructions are included with every order to ensure a smooth installation process.
3. Can I use your decals on textured walls?
Our decals work best on smooth, clean surfaces. While some textured walls may hold the decals, we recommend testing a small area first to ensure proper adhesion.
4. How long will the wall decals last?
When applied correctly, our wall decals can last for several years without fading or peeling. Proper care is important to maintain their quality.
5. Can I remove and reposition the decals?
Yes, our decals are removable and can be repositioned without leaving residue or damaging your walls. However, we recommend avoiding multiple reapplications to maintain their adhesive strength.
6. Do you offer custom designs?
Yes, we offer custom design services. If you have a specific design in mind, please reach out to us via email to discuss your requirements.
7. Are your products eco-friendly?
Yes, all of our wall decals and wallpapers are made from eco-friendly materials and are safe for use in homes and offices.
8. How do I clean the wall decals?
We recommend using a soft, dry cloth to dust off the decals. For cleaning, lightly dampen the cloth with water (avoid using harsh chemicals) and gently wipe the surface.
9. Do you ship internationally?
Yes, we ship internationally. Shipping rates and delivery times will vary based on your location. Please refer to our Shipping Policy for more details.
10. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can also track your order using the tracking number provided.
11. Can I cancel my order?
If you wish to cancel your order, please contact us within 24 hours of placing the order. Once your order has been processed, we are unable to cancel or modify it.
12. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damaged product. We will assist you in arranging a replacement or refund.
13. Can I return a product?
We accept returns within 30 days of receipt, provided the product is unused and in its original packaging. Please refer to our Return & Refund Policy for more details.
14. How do I apply a wallpaper mural?
Wallpaper murals are similar to standard wallpaper but require more care during application. We provide detailed instructions with every mural to guide you through the process.
15. Can I order a sample before purchasing a full roll of wallpaper?
Yes, we offer wallpaper samples to help you decide on your design. You can request a sample on the product page or contact our customer support team.
16. How do I remove wall decals?
Our wall decals are designed to be easily removable. Simply peel them off slowly from one corner. If necessary, you can use a hairdryer to soften the adhesive.
17. Do you offer gift cards?
At the moment, we do not offer gift cards, but we are working on introducing this feature in the future. Please stay tuned for updates!
18. What sizes do your wallpapers come in?
Our wallpapers come in various sizes. You can find the available sizes on each product page. Custom sizes are also available upon request.
19. How do I contact customer support?
If you need assistance, please reach out to our customer support team at info@explrm.com or call us at +1 430-230-3003.
20. Can I purchase your products in bulk for my business?
Yes, we offer bulk purchasing options for businesses and organizations. Please contact us directly for wholesale pricing and orders.